Refund & Delivery Policy
This policy explains when refunds apply, how to request one, how long processing takes, and how our work is delivered.
1. Scope
This policy applies to fees paid to ExID for services, including any payment made online through the SSLCommerz payment gateway.
2. Refund Eligibility
You may be eligible for a refund where a service was paid for but work has not started, where a duplicate or erroneous charge occurred, or as otherwise agreed in writing. Work already completed or delivered milestones may be non-refundable as set out in the relevant service agreement.
3. Refund Timeline
Approved refunds are processed within 7–10 working days. Online payments are returned to the original payment method through SSLCommerz; the time for the funds to appear may vary depending on your bank or mobile financial service provider.
4. How to Request a Refund
To request a refund, contact us using the details at the bottom of this page with your invoice or transaction ID and the reason for the request. We will review and respond promptly.
5. Cancellations
An engagement cancelled before work begins is refunded in full for any unearned fees, less third-party costs already incurred on your behalf. Cancellation after work has commenced is handled per the applicable service agreement.
6. Delivery
All deliverables are delivered electronically — repository access, deployments, and documentation — according to the agreed milestones. Indicative timelines are up to 4 weeks for Starter engagements and 8–12 weeks for Growth engagements, counted from kickoff and receipt of the required inputs. No physical goods are shipped.
Contact & Company Details
ExID
Registered Office: 67/A, Aziz Square, Rabindra Sarani, Sector-7, Uttara, Dhaka 1230, Bangladesh
Corporate Office: DIT Project, Merul Badda, Dhaka 1212, Bangladesh
Trade License No.: TRAD/DNCC/047392/2025 · TIN: 110261403992 · BIN: 009193464-0110